Smartsupp live chat review
Smartsupp is a live chat tool that stands out because of its visitors recording feature. Smartsupp offers 3 pricing plans when one is completely free.
The installation is very easy and it takes a few minutes. You can choose the plugin for different platforms like WordPress, Joomla, Prestashop and Magento.
Once you log in to the app, you are brought to the dashboard. What you see there is a sidebar with all the features like visitors, history, statistics, visitor recording, administration and settings. When you click on the visitors section you can perform a demo chat to see how the chat is working. Maybe I did something wrong, but as a user I saw the “support” message but it didn’t display for me in the dashboard when I responded as a customer. I believe I shouldn’t spend there more than two minutes wondering about it.
Visitor recording feature
The visitor recording feature enables you to see the behavior and movement of visitors on your website. You can view a video with every visitor’s mouse clicks and movement. It makes the customer support much more easier, like you were there with a customer. I believe it helps resolvingcomplicated issues a lot faster.
Smartsupp is fully customizable to match your web design. You can change the position of the chat box, texts and colors to match your company’s website. Advanced customization is available with the product’s powerful API.
Smartsupp offers many CRM integrations you can see in the screenshot below. It’s also linked with your Google Analytics automatically. It checks your site’s code for GA property ID and sends data to that account.
These are a few examples of integrations that Smartsupp offers.
Smartsupp offers 3 plans. First one is free forever with unlimited number of agents, chats, customer chat box design and 14-day chat history. The other one is standard for $8 a month per agent, where all the features are free, the chat history is unlimited and there’s also a video recordings of visitors. The highest plan is PRO for $19 a month per agent. It offers all features of standard and more – statistics, groups of agents, high load dashboard and what can really make you buy it – a shot of Slivovica.
The verdict for Smartsupp
At first, Smartsupp seems one of the cheapest live chat tools out there. But it all depends on the number of agents you want to hire. If you’re not interested in providing outstanding customer service, basic plans might be enough, but if you’re serious about it, you should consider a higher plan, where you have unlimited chat history and other features that are necessary for satisfying your customers.