LiveChat offers a pretty good package at a reasonable, although higher than competitors, price. It’s hard to name another solution that offers a similar, rich feature set at this price point.
Live Chat Software Reviews
We’ve evaluated all the live chat software solutions, so you don’t have to do your own reviews. Read further to find detailed reviews, list of features, pros & cons of live chat providers.
JivoChat is a good looking solution that does its job. For companies who’re looking for a basic live chat solution, it truly does come for a fair price. But still, it's a basic live chat tool.
SnapEngage live chat is a powerful solution for enterprising companies that is installed on over 10,000 websites worldwide. There’re a lot of pros but also I've found some important cons too.
Interakt is a very nice platform that is basically used for capturing, engaging and retaining leads and users, but as every solution it has its downsides that need to be highlighted.
I have to say that I didn’t expect REVE chat to be such a good product. Its design is a little bit old school, and I was quite sure that it will be another average live chat app.
LiveAgent is an all in one software. Email, chat, Twitter and Facebook accounts are monitored in one single software. If "all in one" is what you’re looking for, you should give this software a try.
Chatra is a fine, basic live chat that will be suitable for someone who wants to open a new channel for their customers and I would recommend it to small and medium businesses.
Comm100 has a lot of strengths. They offer a lot of third-party integrations and all kind of customization. However Comm100 offers a pretty high cost per chat agent.
Zendesk Chat is an easy to install, intuitive application helping to get in touch with customers in seconds. Unfortunately, many great features are available with the Premium plan only.
HappyFox Chat is a a nice looking and very useful live chat tool. It might lack some of the flexibility in role assignments and automation that might bother larger organizations.
Tidio Chat is a good solution for SMBs. It’s cheap, has a lot of features and has a quite good amount of integrations. It lacks in features to collect customers feedback, but in the end – it's OK.
PureChat is a decent tool for business of every size. Unfortunately, the free plan allows you to only test small operations with just a few features and one rep. Check what are other pros&cons of it.
Lime talk is a simple to use chat software. It’s customizable and you can make it suitable for your website. However you'll not be surprised about its integrations – they're quite poor.
UseResponse is a great tool for small businesses with 15 day free trial and affordable pricing. The only downside is the very poor number of integrations available.
Userlike has a very nice and intuitive application that's easy to use for both: an agent and a website visitor. As a con – the price of the application is very high and it’s hard to say if it's worth its price.
Deskun offers a flexible pricing scheme based on the number of your agents and your preferred channels. It might work well for some businesses, although it doesn’t offer the mobile application.
GetSiteControl is a small web-based tool full of visitor engagement widgets. Most features are free, so I would say it’s worth the trying. However, if you’re interested in other features, you need to pay for it.
Deskero is a simple cloud-based tool to make your customer care easier and quicker. It offers good social integrations and very advanced ticket system. If you’re into that you should try this solution.
Smartsupp stands out because of its visitors recording feature. At first, it seems one of the cheapest live chat tools out there. But it all depends on the number of agents you want to hire.
tawk.to is one of the biggest providers that offer their services completely for free. Let’s see what tawk.to live chat has to offer and if the free price tag is really correct.
Provide Support is a live chat and website traffic monitoring provider that offers tons of customization options. If you’re not bothered by a little old look of the application, you might find it decent.
With Chatwing you can create rooms, invite users, put any chat room directly on your website or blog and connect to the app. If this is something that you’re looking for, you should try this solution.
ChatPirate is a nice looking app, but it looks so basic I feel like it still needs a lot of developing. They have basic features but they don’t stand out a bit from a competition.
Olark is the one of the most popular live chat solutions. Small business owners might love Olark live chat for it's pretty design and simplicity, but it has its downsides as well.
Although Bontact is an awesome all-in-one tool to manage your communication, it's high price and lack of any advanced features or statistics work against its awesomeness.
Velaro is a live chat provider that’s been on the market since 2001. It seems to be a pretty decent option when you look at the features. It's a bit pricey, but you get most of what you need.
HeyBubble provides a simple and easy to use live chat software that can help you to support website visitors and close sales. However HeyBubble doesn’t stand out. Is it enough for you?
CustomerICare is an affordable solution for small businesses that need a live chat tool to chat only. It has some nice features and basic reporting, but might not satisfy more demanding users.
Chatango is not a conventional live chat for business needs, but more a chat room you can install on your website so your website visitors can connect and create a community.
BoldChat is an expensive software that requires programming skills from the operators or admins. Despite of these cons, BoldChat offers a few great features, which are worth trying out.
Casengo is a well-designed live chat that offers chatting, and useful integrations with email, Facebook and WhatsApp. On the other hand, it's quite expensive compared to other live chats.
MyLiveChat is a tough call. In some aspects, they are doing really well (price and the sum of offered features) and in other, the do rather poorly (onboarding, design of the agent app).
If you need live chat app to make sure there’s always someone to respond to website visitors’ inquiries, Live Gecko could be OK. However, as their support is inaccessible, I would recommend it.
All in all, I don’t think that ClickDesk is really worth it. I think, there’s a lot of potential in this product but the ClickDesk team has still lots of work to do before I could recommend it.
Marketeer is a live chat platform with a chatbot feature. The price of this application is very high, but it can definitely pay for itself if you decide to replace living agents with the chatbot.
Although Bornevia is quite easy to implement and its price is low, I wouldn’t recommend this application for those who are looking for an eCommerce platform.
LegalChat 24/7 was created as the chat system designated only for law firms. It offers a decent live chat application and outsourced, legal-trained customer service.
Kayako is basically a help desk software. Altough it includes a basic live chat feature, I'd hold on choosing it – there are many better vendors offering live chat for similar price.
I have mixed feelings when it comes to this live chat software compared to all apps I’ve tested. This was the most troublesome. I've tested it twice for sure, but the troubles didn't disappear.
All in all, there are a lot of things that LivePerson live chat does that are good but also a lot that are bad. It looks a bit like different teams were responsible for different parts of the product.